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Return Policy

Fresh vegetables, fair prices and reliable doorstep delivery — making everyday vegetable shopping simple for modern families.

Return • Refund • Customer Support

Return & Refund Policy

Effective Date:

At Daily Veggzy, we are committed to delivering fresh, quality and carefully selected vegetables and grocery products to your doorstep.

As many of our products are fresh and perishable, we follow a simple and transparent Return & Refund Policy to protect both our customers and the quality of our products.

By placing an order with Daily Veggzy, customers agree to the terms mentioned below.

1. Eligibility for Return or Refund

Customers may request a replacement, return or refund if any of the following issues occur:

  • Damaged or spoiled products are delivered
  • Wrong product or item is delivered
  • One or more items are missing from the order
  • Product quality is significantly below acceptable standards
  • Product received is not fit for consumption
⏰ Important: Customers should report any issue within 2 hours of delivery.

2. Proof & Verification

To process a refund or replacement request, Daily Veggzy may ask customers to provide:

  • Clear photographs of the affected product
  • Order ID or invoice details
  • Description of the issue
  • Delivery-related information, if required

Daily Veggzy reserves the right to verify the complaint before approving a refund or replacement.

3. Non-Returnable Products

Due to the perishable nature of fresh products, the following situations may not qualify for return or refund:

  • Products that have been partially used or consumed
  • Complaints reported after the allowed time period
  • Damage caused by improper storage after delivery
  • Natural variations in size, shape, colour or appearance
  • Products damaged after being accepted by the customer
🌿 Fresh vegetables are natural products. Minor differences in size, shape, colour and appearance may naturally occur and are not considered product defects.

4. Refund Process

If your refund request is approved, Daily Veggzy may provide the refund through:

  • The original payment method
  • Daily Veggzy wallet or store credit
  • Another mutually agreed payment method

Approved refunds may take approximately 3–7 business days to reflect, depending on the payment provider or bank.

5. Replacement Policy

Depending on the nature of the complaint, Daily Veggzy may offer:

  • Replacement of the affected product
  • Partial refund for the affected item
  • Full refund where applicable

The final resolution will depend on complaint verification, product condition and stock availability.

6. Order Cancellation

Customers may request cancellation before the order is packed or dispatched.

Once an order has been packed or is out for delivery, cancellation may not be possible.

Daily Veggzy may cancel an order because of:
  • Product or stock unavailability
  • Incorrect pricing or product information
  • Technical problems
  • Delivery limitations
  • Suspected fraudulent or suspicious activity
💰 If a prepaid order is cancelled by Daily Veggzy, the applicable amount will be refunded to the customer through the appropriate payment method.

7. Need Help With Your Order?

If you received a damaged, incorrect, missing or poor-quality product, please contact our support team as soon as possible.

Daily Veggzy Support Team

📞 919477590000

📧 aviagarwal@rediffmail.com

8. Policy Updates

Daily Veggzy may modify or update this Return & Refund Policy from time to time.

Any updated version will be published on the Daily Veggzy website and will become effective from the date mentioned in the updated policy.